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Make Your Prospects Read, Understand
and Respond to Your Marketing Message
by Wanda Loskot |
In the age of instant communication your writing skills are more important
than ever. You must be able to express yourself without the benefit of
facial expression, voice tone and body language. The message must be clear,
easy to read and VERY interesting because people will turn off and quit
reading a boring message much quicker than they will tune out a boring
speaker. Although many will listen to you to be polite - don't count on
such luck when it comes to reading your e-mail, your website content or
any other written material.
And I am not talking about spelling and grammar only. While the mechanics
are important, it is much more important HOW you say what you want to communicate.
It is fairly easy to find someone
who could correct your grammar and spell check is just a mouse click away,
but a good content is not easy to create.
In writing (just like in speaking) what really counts is focusing on communication
with the others rather than on trying to impress people with your wit, knowledge
or experience.
And just like in speaking, the more effective you are in
writing, the more people trust you, like you, contact you - and heck, yes - the more
they buy from you.
I'm sure that these seven steps will help you write more effectively:
1. Know your objective
Before you write your first word, make sure that you know what your
subject is and know the subject well enough to write about it. But above
all, know what you want to accomplish. Why is it important? Because when
you know where you are going it is easier to get there. You can find the
supporting material by doing some research - on the other hand just knowing
your topic well without a clear idea what you want to accomplish will lead
you nowhere.
The more specific you are, the better. Consider the example of searching
the web. If you only have a vague idea of what you want, you will end up
with 258,978 (or more!) references. When you refine your search, you can
more easily get to where you want to go.
So, what result do you want to produce?
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Do you want to educate your readers?
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Gain their trust?
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Dazzle them?
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Make them think?
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Do you want them to call you?
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Or to order your special report?
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Vote for you?
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Do you want them to read everything on your website and come back for more?
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Or maybe you just want them to remember you forever and tell everyone about
you?
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All of the above?
Everything can be accomplished if you know what it is. But be realistic
- not everything can be done in a one short piece.
Write down your objective in one paragraph - it might be difficult at
first, so start with a few words, and build upon it. You will be amazed
how easy it is to write when you really know what you want to accomplish.
If you have trouble getting started, try writing "I'm having trouble getting
started, what I mean to say is......" and watch it flow. Just let it come
out, like brainstorming.
2. Organize your message logically
Create an outline (you saw it coming - didn't you?) - from the first
point in your introduction to the last one in the conclusion. Arrange your
major points in a logical order. And then start to work on your opening
and on your conclusion.
I know it sounds strange but you should know your conclusion before
you write the rest - like in everything else, the only way to write clearly
is to know where you are going.
Spend a lot of time on the headline and introduction because if you
don't grab the reader's attention right from the beginning, the reader
won't read the rest no
matter how good it may be!
3. Use plain language
Use simple words. Plain talk. Write the way you and your readers talk.
Short words of one, two, or three syllables. Forget about your power vocabulary
- to communicate effectively, simple is better. And don't even think about
using your jargon (you know what is jargon of course - it is the "insider's"
talk that most of your readers don't understand)
| Abraham Lincoln's Gettysburg Address
| contains 275 words. And 196 of those
words,
| have only one syllable!
Write in short, easy-to-read sentences. Avoid clichés - however
use familiar word combinations. Such phrases are usually well understood
and remembered longer than the sophisticated language.
And forget about the strict grammar rules! Not about ALL the rules --
good grammar is important because it allows us to express ourselves clearly.
But forget about your high school English teacher and don't be afraid to
violate the rules if it helps you make your point. It is OK to start a
sentence with "but'. And don't be afraid of non-sentences. Like this one
(without a verb!). Break the rules whenever you feel that it will make
the message sound more real - and I promise, you will sound real.
4. Concentrate on your reader
Even if you write about you yourself, your company and your product,
concentrate on your reader. Because your reader is more important than
your topic, trust me! Think about helping your readers get involved with
whatever you write about, help them understand it, help them remember it.
To measure how well you pay attention to your readers, keep an eye on
the use of pronouns "me" and "you". By saying "you" (and yours) at least
three times as often as saying I (and me, we, mine, our) you take the focus
away from yourself and put it on the reader.
And whenever you see too many "me" and "mine" rewrite until your balance
is right.
For example:
instead of "I think that this is really important",
say - "You will find that this is very important".
5. Write about what they want to know
Provide information. But don't assume that by merely describing your
product or service you are doing great job of informing. Ask yourself :
What do your readers need? What do they care about? What do they want?
What do they fear? And write to answer their needs, their wants, their
fears. Make sure that the reader will feel better informed after reading
what you wrote.
Keep in mind that your readers have in their minds this one major question
"What's in it for me?" so keep enticing them to read all the way to the
end by constantly providing something new and important to discover. You
might explain some confusing data, give a new perspective, or introduce
new facts and new ideas
You need to be aware that even after they start to read your message,
they can still dump it in the wastepaper basket if it's paper - or
with a click of that deadly mouse if it is on their computer screen (for
example, will you read to the end of this article if you don't find it
interesting?).
The more you concentrate on your reader the more likely she or he will
finish reading whatever your write.
6. Understand the advantage of writing
When you speak, it's easy to get off the subject, or to get tongue-tied.
When you speak, it's easy to say something that can be regreted. When you
speak, it is often difficult to clarify - or even catch - confusing statements.
(Often if you try to straighten out a mistake, it gets even worse.)
Understand the beauty of writing and take full advantage of it. You
can write and rewrite until you express exactly what you say the way you
want to say it. You never run out of words because you can use a thesaurus
and find the most effective expressions! You can say much more in writing
in less time than in the a face-to-face conversation because people usually
read faster than you or I can talk.
Please remember all that and take advantage of it - don't just spill
your words on the paper (or on the computer screen). Take your time to
craft the message. Keep reviewing it and rewriting until you say what you
want to say in the most effective and compelling way... Remember that everything
worth reading was rewritten many many times.
| Ernest Hemingway rewrote the ending
| to his novel "A Farewell to Arms"
| more than 50 times!
7. Understand disadvantages of writing
In writing we don't have the opportunity to use our voice tone or body
language to emphasize what we say. Our message has to be clear enough to
stand alone (OK, on the internet we have those :-) but they cannot be a
substitute for the multitude of our facial expression...) Keeping that
in mind don't be afraid to use expressive personal statements.Don't be
afraid to be different...
Probably the greatest disadvantage of writing is that people will quit
reading much quicker than they will quit listening. In real life most people
will listen to you talk even if they are bored - just to be polite - but
that just won't happen in print.
Then there is this question: Will you ever know what they think?
Just think - when you speak (to just one person or to a whole crowd) you
receive a multitude of immediate, spontaneous reactions that let you know
whether or not your message is well received. In writing to find out anything
about the audience response you need to employ special "direct response
marketing" skills. In fact, unless you learn those skills you may never
know how people react to your message.
8. Include call for action
Always ask readers to do something to respond. It may be to call you
to request more information, recommend you to others, sign in your guest
book, respond to you in writing, sign a petition - or even order your product
on the spot (good luck with that!) Whatever. But ask them to do something.
Why? Because you can measure the response to find out how effective
your message is. You read this article only because I asked you to request
it, right? That's how I know whether or not my newsletter was enticing
enough...
If you ask your readers to do something and they don't do it - it usually
means that your writing is not effective.Of course it is also important
to be realistic and ask
readers for something that they can do!
Writing is a challenging task. It is time consuming and not easy. But
it is also extremely also essential for your business and personal growth
- not only on the Internet. A poorly written piece equals missed opportunities,
wasted time, lost income...
And a clear, result-oriented message? Just imagine what it could mean
if your reader would respond twice as much to your appeals, requests, and
calls for action!
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